FAQ

What treatment will I need?

Our treatment program in clinic is based on your initial assessment with Dr Graham Wright, where he partners closely with you to provide personalised treatment options to meet your individual needs.

You will find more information about our treatment options under “What we specialise in”

Do I need a referral to see someone at the Adelaide Chronic Pain Clinic?

Yes – you will be required to obtain a referral from your general practitioner and arrange to have it sent through to our clinic, as all referrals are reviewed prior to an appointment being made. Once the referral has been reviewed, one of our friendly administration staff will be in contact with you.

Do I have to pay the full amount on the day of appointment?

If you do not have a compensable injury (i.e. Workers Compensation or Motor Vehicle Accident claim) payment is to be made in full on the day of consult depending on treating consultant.

Please contact us directly prior to your appointment time for any pricing queries you may have.

What are your billing arrangements?

If you do not have a compensable injury (i.e. Workers Compensation or Motor Vehicle Accident), and depending on which treating consultant you see, you may pay in cash or by EFTPOS.

Please contact us directly prior to your appointment for further information on your consultant’s preferred payment method.

How will I be reminded of my appointment?

Our clinic offers an automated SMS message reminder service that sends your mobile phone a text message the day before your appointment. We ask that you update your number as soon as possible if it is changed, to ensure you receive this. You are also provided a list of appointments by our administration staff that you can put up in your diary or up on your fridge to keep track.

What do I need to bring along to my appointment?

Depending on which treating consultant you are booked in to see you, may or may not be required to bring along documentation.

If you are unsure, please contact us prior to your appointment for more information.

Do you have private parking on the premises?

Yes – parking facilities are available at the rear of the premises, however if there are no vacancies as it is a shared carpark, there are parking spaces available close by along Lambert Rd.

Please contact us if you require wheelchair access.

Do you have wheelchair access?

Yes – we have wheelchair access at the rear of our premises, where a path from the rear carpark leads up to the reception door.

How long will my appointment be?

Generally, your initial consult will be 1-hour duration. However, some treating consultants see patients for 30-45 minutes for both initial and follow up appointments.

If you are unsure, please contact us prior to your appointment time for more information.

What if I miss my appointments?

Due to limited availability, please ensure you give adequate notice of cancellation or rescheduling of your appointments.

Unfortunately, no further appointments will be made if you fail to attend three consecutive visits.

Do I need an appointment for any tests results?

Your physician prefers to see you in person to discuss your test results. This follow up appointment is normally given to you once your test has been arranged, but if an appointment has not been arranged, please contact us to arrange an appointment time.

Do the consultants run late?

We try our very best to stick to appointment times but quite often our consultants run late due to the complexities of individual pain issues.

If you think you may require a longer visit prior to your appointment date, please contact us to advise.

Can I talk to my consultant over the phone?

Our treating consultants are in the office on different days, and the days they are in, they are often too busy consulting to speak over the phone. You are more than welcome to leave a message with our administration staff for your consultant to return your call as soon as practicable. If it is urgent please notify reception.

Will I be given medication at my appointment?

Unfortunately, medication is not kept on our premises. Should you require medication, your physician will provide you with scripts and you can have them filled at your preferred pharmacy. If the medication is urgent, there is a Terry White Pharmacy located at 291 Payneham Road, Royston Park SA 5070.

Do I have to make an appointment to see a doctor for scripts?

In general, an appointment should be made if you are needing a script even if the medication is ongoing. Only under special circumstances will your physician may provide a script without assessment.

How are my medical records kept?

You can be assured that your medical records are stored confidentially through both hard copy and electronic format. Information will only be forwarded with your signed authority. If you have any concerns please advise our administration staff.